How our service process works

Below is the exact flow we aim to follow. Not every job uses every step, but we keep the decision points the same: define scope, confirm access and safety, document what changed, and close out with next-action guidance. If something must change mid-job (hidden corrosion, unsafe wiring nearby, unexpected valve failure), we pause and escalate for approval before proceeding.

1. 1

   Intake & triage

   We collect the symptoms (what you see/hear/smell), the location, any recent changes (new fixture, remodel, freeze), and whether there’s active leaking. If the issue suggests immediate water damage risk, we’ll prioritize safety steps first (shutoff guidance) before talking scheduling.

2. 2

   Scope framing (what’s included vs. excluded)

   We define the working scope in plain language: the fixture/line/area we’re addressing, what “done” means, and what is outside the initial scope (for example, drywall repairs, mold remediation, or unrelated fixture upgrades). This prevents surprise add-ons and keeps estimates comparable.

3. 3

   Pre-visit details & arrival window

   We confirm address, parking/access notes, pets, gate codes, and preferred contact method. You receive an arrival window and a short list of what we need ready. If parts may be needed, we discuss standard vs. premium options and compatibility constraints up front.

4. 4

   Onsite check-in & protection setup

   Before tools come out, we confirm the problem statement, identify shutoff points, and protect the work area (pathways, cabinet floors, nearby surfaces). We also flag any safety constraints (tight access, fragile valves, hot water risk) so expectations are realistic.

5. 5

   Diagnostics / compatibility verification

   For repairs, we diagnose the failure mode (seal wear, blockage, corrosion, pressure issues, venting concerns). For installations, we verify fit, rough-in dimensions, supply line condition, shutoff function, and manufacturer requirements. If constraints exist, we propose options with tradeoffs rather than forcing a bad fit.

6. 6

   Estimate confirmation & decision point

   We translate findings into a clear plan: parts, labor, and the conditions that could change the scope (for example, seized fittings or failing shutoff valves). You approve before we proceed. For cost structure and typical factors, reference the Pricing Matrix.

7. 7

   Work execution (repair/install)

   We complete the approved scope using standard best practices for the application: appropriate sealing methods, torque awareness, and careful handling of aging materials. If something unexpected appears, we stop and escalate rather than “push through” and risk damage.

8. 8

   Testing & leak checks

   We test function under realistic conditions: pressure, hot/cold, drain flow, and repeated cycles. We check for seepage at joints and confirm the shutoff behavior when applicable. You’ll get a walkthrough of what to watch for over the next 24–48 hours.

9. 9

   Documentation & maintenance notes

   We document what was done in plain terms: parts replaced/installed, settings used (where relevant), and any limitations discovered (old valves, corrosion, nonstandard fittings). If we observe preventive opportunities, we list them separately so they’re not confused with required work.

10. 10

    Closeout, payment receipt, and follow-up

    We confirm the end state together: what changed, what’s still original, and what to do if symptoms return. If follow-up is recommended (for example, monitoring a slow drain, checking cabinet dryness, or replacing a weak shutoff), we provide a clear trigger list and a timeframe. If you need us after the visit, the fastest route is through Contacts with your address and a short summary.